Frequently Asked Questions

What health insurances do you accept?
We accept almost all insurances including Medicare, Medicaid, CHIP, Medicare Advantage plans, Medical Assistance, Medical Assistance Managed Care plans (GHP Family, Ameri皇家华人 Caritas, Aetna Better 皇家华人), Highmark Blue Cross/Blue Shield, Aetna, Cigna, Geisinger, and United Concordia (dental).

What if I don鈥檛 have health insurance?
We can help you with enrolling in the Marketplace or Medical Assistance. Please email us at聽twc-insurance-enrollment@thewrightcenter.org聽and include your name, phone number, and address.

If you are not eligible for Medical Assistance, you may qualify for our sliding-fee discount program that reduces fees based on your household income and size.

Learn more about our sliding-fee discount program in English and Spanish

Download the sliding-fee discount program application(s)
Medical/Behavioral 皇家华人 Application (English)
Medical/Behavioral 皇家华人 Application (贰蝉辫补帽辞濒)
Dental Application Application (English)
Dental Application Application (贰蝉辫补帽辞濒)

If you have any questions, please call 570-591-5253 or email us at聽twc-insurance-enrollment@thewrightcenter.org聽and include your name, phone number, address, household size, and income.聽

Completed sliding-fee discount applications can be faxed to 570-343-3923 or mailed to:

The Wright Center for Community 皇家华人, Suite 1000
Attn: Billing Department聽
501 S. Washington Avenue
Scranton, PA 18505

What is a good faith estimate?
Under the law, health care providers need to give patients who don鈥檛 have insurance or who are not using insurance an estimate of the bill for non-emergency 皇家华人 items and services. If you are eligible for an estimate, it will be provided to you as long as you either ask for it or schedule an appointment at least three days in advance.

Can I pay my bill online?
Yes, we accept online payments through our Patient Portal. 

Where should I send my payment?
501 S Washington Avenue, Suite 1000
Scranton, PA 18505

If I have any questions about billing, who should I contact?
You can contact the billing department at 570-343-2383. Our chatbot, Neo, can also help with billing questions. Find Neo on the bottom right of our website,

If I am having trouble paying my bill, who can I speak to?
You can contact the billing department at 570-343-2383. Our chatbot, Neo, can also help with billing questions. Find Neo on the bottom right of our website,

If I do not have insurance and want to see if I qualify for assistance, who can I contact?
You may contact the billing department at 570-343-2383 or an outreach and enrollment employee at 570-892-1626. Our chatbot, Neo, can also help with insurance enrollment. Find Neo on the bottom right of our website,

What are my privacy rights?
Download our HIPAA policy here.

What can I do on the Patient Portal?
You鈥檒l have 24/7 access to your secure 皇家华人 records online, any time. You can view and update your personal information, such as your address, send a message to your care team, schedule an appointment, request prescription refills, view account statements, pay bills, and more.

How do I register for the portal?
To receive a patient portal activation code, please ask the front desk or member of your clinical team the next time you鈥檙e in the office. Or find our chatbot, Neo, on the lower right corner of and click on 鈥減ortal help鈥 to get started. 
You can also call the office at 570-230-0019. Please let them know you are calling to sign up for your patient portal. Your account must be verified to receive the activation code. Once you receive the code, visit, click on 鈥淧atient Portal,鈥 鈥淎ctivate Account鈥 and complete the registration process. This code can only be used once. NOTE: The patient portal activation code is only active for 30 days. If you do not use the code within 30 days, it will expire and you will need to request another patient portal activation code from the clinical staff. You can reach out to and please indicate your phone number in the email. After verifying your account, this code can be mailed to you by U.S. Postal Mail. It can鈥檛 be emailed due to privacy issues.

Is my patient portal activation code my login?
No, when you are signing up for your patient portal for the first time, there is a login area where you will be asked to create your login, password and portal activation code.

What should I do if I forgot my login, have difficulties registering, or if I get locked out of my Patient Portal account?
Please call the office at 570-230-0019 and indicate that it is regarding a Patient Portal question. You can also email us at Please indicate your phone number in the email so that we can call you back. Due to privacy issues, we can鈥檛 include any personal information in the email. You can also use our chatbot, Neo, on the lower right corner of to get help using the Patient Portal.  

What should I do if I forgot my password?
Go to the login page under the sign in box, then click on the forgot password link on the Patient Portal sign-in page to reset your password online.

If any of my personal information is incorrect on the patient portal, what should I do?
Your personal information comes directly from your electronic 皇家华人 record at your doctor鈥檚 office that is reviewed and updated at each office visit. 

You can update your info if you go into the portal on the left hand inside 鈥淎ccount Info.鈥 You can also ask the front desk to update any inaccurate information at your next visit.

If I send a message to my doctor or nurse, when can I expect a reply?
You should receive a reply within two business days.  PLEASE DO NOT USE THE PORTAL FOR URGENT SITUATIONS. DIAL 911 FOR ALL EMERGENCIES.

Is the Patient Portal secure?
Yes. You can only access your account through secure access codes, personal IDs, and passwords that are controlled by you.

Where can I update my password, email, login, edit my security questions/answers and edit my Site ID?
Once you are logged into your patient portal, look for the 鈥淓dit Profile鈥 area in the top left hand corner of the portal. Click on that and you can update your items from there.

Can I ask for information about a family member from my patient portal?
No, each patient has their own individual patient portal account. This information would not appear in the correct health record and could potentially jeopardize 皇家华人 care.

How can I obtain a copy of my 皇家华人 records?
You can access your 皇家华人 records through the Patient Portal. If you are not set up in the Patient Portal, you can print the Authorization to Release Medical Records form here and follow enclosed instructions. Click here to download form.